Case Study

B2B SaaS & IT Services

A B2B SaaS (software as a service) and IT-services company had a strong product but a weak demo-booking rate. DXDasia clarified the value proposition and built account-based demand generation that grew the sales pipeline 5.3×.

Key result

5.3× Sales Pipeline Growth

Website UX OptimizationLinkedIn AdsGoogle Search AdsSearch Engine Optimisation (SEO)
Developer working at a multi-screen workstation in a dim office

The challenge

Complex offerings and unclear positioning meant visitors did not convert into demos.

  • Complex, hard-to-explain product offerings
  • Low demo-booking and trial-signup rates
  • A website that buried the core value proposition
  • Difficulty reaching the right decision-makers

Our approach

We simplified the message and put it in front of in-market buyers.

  • Clear, value-proposition-driven landing pages built to book demos
  • Decision-stage keyword targeting on Google Search
  • Account-based LinkedIn advertising to reach target companies
  • UX (user experience) improvements that shortened the path to a demo request

The outcome

The pipeline grew in both volume and quality:

  • 5.3×increase in demo requests
  • Higher marketing-qualified-lead (MQL) quality
  • A stronger, more visible sales pipeline
  • A clearer message that resonated with buyers
  • Better alignment between marketing and sales
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Why it worked

For B2B SaaS, clarity converts. Sharpening the value proposition and pairing it with account-based targeting turned a complex product into a steady stream of qualified demo requests.

Behind the approach

B2B software buyers rarely convert on a first visit, so the strategy focused on capturing demo requests from high-intent visitors while building a retargeting layer for everyone else still evaluating options. LinkedIn Ads were used specifically for account-based targeting against known buyer personas, while Google Search captured the more immediate, bottom-of-funnel intent.

How do B2B software buyers choose a vendor, and what should a demo funnel do about it?

B2B software is bought slowly, by groups, and mostly before a vendor is contacted. This section summarises published buyer research and benchmarks. It describes the market, not any one company's results.

What does buyer research say about the journey?

6sense's 2025 report, based on nearly 4,000 buyers, found that 94% of buying groups ranked their preferred vendors before first contact with a seller. The full report says the vendor on the Day One shortlist won 95% of deals, and that first contact now happens about 61% of the way through the journey, down from about 69%. The vendor ranked first at the end of selection won 77% of the time, which the press release rounds to about 80%.

Gartner's survey of 646 buyers, fielded in August and September 2025, found 67% lean toward a rep-free experience, and 45% used AI tools in a recent purchase. Your page often has to do the selling before a person speaks to anyone.

Why is only a small share of buyers ready to act?

LinkedIn's B2B Institute argues that about 95% of potential buyers are not in-market today. Its Ehrenberg-Bass research cites purchase cycles such as about four years for computers (about 75% of companies) and about five years for banking services (about 80%). The 5% is an illustration derived from those cycles, not a fixed constant.

What does this mean for a demo funnel?

Three practical implications follow. First, a demo form captures only buyers who are ready, so the page needs a lower-commitment route for everyone else. Second, because shortlists form early, awareness among the right accounts matters before any click. Third, a buyer who arrives with a shortlist is checking whether you fit, so the page must state the use case, the proof and the next step in plain terms.

FindingFigureSource and year
Buying groups ranking vendors before first contact94%6sense, 2025
Day One shortlist vendor wins95% of deals6sense, 2025
Buyers leaning rep-free67%Gartner, fieldwork Aug-Sep 2025
Potential buyers not in-market todayAbout 95%LinkedIn B2B Institute

Published B2B buying and advertising figures. Each comes from a different method and sample.

How can you apply this approach in your own business?

If most buyers have chosen a shortlist before they speak to you, the job is to be on it and to make the decision easy. These steps follow from the research above.

  1. Write the value proposition in one sentence State who the product is for, the problem it solves and the outcome, above the fold. Gartner links buyer confidence in outcomes to higher-quality purchases, so test this line first with conversion rate optimisation.
  2. Capture in-market searchers Target comparison, alternative, pricing and integration queries on Google Search, and publish pages that answer them through search engine optimisation. Keep paid ad groups tightly themed, given the cost per click benchmarks.
  3. Offer more than one way to convert Not every visitor is ready for a demo. Add a pricing guide, product tour or sample report beside the demo form so you can retarget the rest.
  4. Reach target accounts before they are in-market Build a list of ideal companies and run Google and LinkedIn advertising with role-level targeting. The aim is to be remembered when the cycle starts.
  5. Feed won and lost deals back Share closed-won and closed-lost data with marketing monthly. Adjust account lists and keywords on pipeline value, not demo counts. For a worked example in another sector, see a Singapore industrial instruments case study.
  6. Measure pipeline, not form fills Track qualified opportunities and sales-accepted leads by source in pipeline reporting. Agree the definition with sales in writing.

On one Singapore instrumentation-measurement account we manage, a 30-day Search review in August 2026 showed that "area of interest" traffic produced 22 conversions from 147 clicks, against 4 conversions from 69 clicks for "presence" traffic. Switching to presence-only would have removed roughly 85% of that account's conversions. The interest visitors were mostly Singapore searchers typing "singapore" or browsing from corporate or VPN networks Google could not geolocate. For B2B, measure the split before changing location settings.

Looking ahead

With the sales pipeline now growing consistently from marketing-sourced demos, the next phase is building lifecycle content to shorten the gap between demo request and closed deal, not just increasing the volume of demos requested. The account-based targeting model is also being refined further as more won/lost deal data comes in.

Frequently asked questions

How long is a typical B2B software buying cycle?

6sense's 2025 report found average cycles shortened from about 11 months in 2024 to about 10 months in 2025, across nearly 4,000 buyers. Your own cycle depends on deal size and complexity, so use your CRM's closed-won dates to set expectations for nurture and retargeting.

Why do buyers shortlist vendors before talking to sales?

Research is increasingly done independently. 6sense found 94% of buying groups ranked preferred vendors before first contact, and Gartner found 67% of surveyed buyers lean toward a rep-free experience. In practice, your website, reviews and category presence act as the first sales conversation.

What share of potential buyers is ready to buy now?

LinkedIn's B2B Institute argues about 95% of potential buyers are not in-market at any time, an illustration based on multi-year purchase cycles rather than a fixed rate. It supports pairing search, which captures active demand, with awareness advertising aimed at the target accounts.

Should B2B SaaS use LinkedIn Ads or Google Ads?

Usually both, for different jobs. Google Search captures people already looking, while LinkedIn lets you target specific companies and job roles before they search. Compare cost per qualified opportunity, not cost per click, since B2B tech clicks are expensive on both.

Sources

  1. 6sense: The Timeline for Influencing B2B Buyers Is Shrinking (2025 Buyer Experience Report press release)
  2. 6sense: The B2B Buyer Experience Report for 2025
  3. Digital Commerce 360: Gartner on B2B buyers and rep-free purchasing (17 Mar 2026)
  4. LinkedIn B2B Institute: The 95-5 Rule

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