Case Study

Manufacturing & Industrial Services

A manufacturing and industrial-services firm had an outdated website and low inbound volume. DXDasia rebuilt its presence around technical intent and conversion, tripling qualified inbound leads.

Key result

5.2× Growth in Qualified Leads

B2B Website DevelopmentSearch AdsConversion Rate Optimisation (CRO)Search Engine Optimisation (SEO)
Automated factory production line with workers on the floor

The challenge

An old website and thin content meant the business was invisible for the niche terms its buyers searched.

  • An outdated website that undersold capabilities
  • Very low inbound enquiry volume
  • Poor visibility for niche, technical search terms
  • No clear conversion path for enquiries

Our approach

We restructured the site's content and funnels around how technical buyers actually search.

  • Technical content restructuring to match buyer questions and specifications
  • Industry-specific keyword targeting for niche search terms
  • Conversion-focused enquiry flows and clear calls to action
  • Search ads aimed at high-intent industrial queries

The outcome

Inbound demand grew with better intent and lower cost:

  • 5.2×increase in inbound qualified leads
  • Lower cost per lead with higher buyer intent
  • Improved visibility for niche search terms
  • A modern site that reflects real capabilities
  • A clearer enquiry-to-quote path
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Why it worked

In industrial marketing, the buyers are already searching — the content just has to be there. Restructuring around technical intent turned an invisible website into a consistent source of qualified enquiries.

Behind the approach

Manufacturing buyers typically search using very specific technical terminology, so keyword research went deep into the exact language used in RFQs and technical specifications rather than generic industry terms. Landing pages were built to answer the specific qualifying questions a procurement team would ask before ever picking up the phone, reducing unqualified enquiries reaching the sales team.

How do industrial buyers search for suppliers in 2026?

Industrial buyers are engineers and procurement teams working from a specification. They search with part numbers, standards and material grades, not slogans.

Most of the buying journey happens before an enquiry reaches a supplier, which is why a supplier's own website carries so much weight.

The same pattern appears across B2B. LinkedIn's B2B Institute reports, from joint work with the Ehrenberg-Bass Institute, that 95% of potential buyers are not ready to buy today, so a supplier's content has to be found by people who are not yet asking for a quote. The 2025 6sense report adds that buyers go on to purchase from their Day One shortlist 95% of the time.

How do industrial buyers research and order?

Ordering is moving online too. A Channel Marketing Group and BigCommerce survey of 345 industrial supplies buyers and contractors found 65% had made at least one online purchase so far in 2025, up from 45% in 2018, and that 58% of purchases happened outside traditional distributor relationships. It covers supplies buyers, not custom manufacturing, and it is a vendor-commissioned survey.

The demand side is healthy: Singapore's Ministry of Trade and Industry reported that manufacturing grew 15.0% year on year in the fourth quarter of 2025. More activity means more suppliers competing for the same specification-led searches.

What does this mean for a manufacturer's website?

Specification-level content is the product. Buyers trust engineers writing about engineering, so pages should carry datasheets, tolerances, certifications, materials and process limits, written by the people who know them. They also need an obvious route to request a quote. A site that lists capabilities in general terms will not appear for the specific terms buyers type. Buyers who use AI tools while researching will still check an answer against the supplier's own pages, so make those pages precise.

How can you apply this approach in your own business?

Start from the language in your own RFQs and work outwards. The words buyers already use are your keyword research.

  1. Mine your RFQs for vocabulary Collect the last 20 to 50 quote requests. List the part types, standards, materials and tolerances that recur. These are the terms to build pages around.
  2. Write a page per product family or process Put specifications, certifications and limits in the page text, as search engine optimisation for technical terms depends on it. Add a downloadable datasheet, but do not hide the key facts inside it.
  3. Have engineers review the content Ask your own technical staff to check every page and be named as the team behind it.
  4. Answer the procurement team's qualifying questions State minimum order quantity, lead time, certifications and regions served on the page. This reduces unsuitable enquiries before they reach sales.
  5. Make the quote request short and specific Ask for part, quantity, material and deadline, with a file upload for drawings. Good conversion rate optimisation and a recorded enquiry source show which pages bring real quotes.
  6. Run search ads on the narrowest terms first Begin with exact and phrase matches on specification terms through search advertising, review the search terms report weekly and add negatives. Widen only when the narrow terms convert.

When we audited one client's site, its FAQ page created all twelve questions with JavaScript after load, so the raw HTML held only about 55 words. Many AI crawlers do not run JavaScript, so that content was invisible to them. Moving the questions into the HTML (595 words) with FAQ schema fixed it. For technical buyers who now use AI tools during research, we put specifications and answers in the page source, not behind scripts.

Looking ahead

The qualified-lead growth has freed up the sales team to spend more time on proposals for genuinely warm opportunities instead of screening unqualified enquiries. The next step is applying the same specific-terminology approach to additional product categories the business hasn’t targeted in search yet.

Frequently asked questions

Do manufacturers need a blog?

They need useful technical content, which may or may not be called a blog. Guides, application notes and specification explainers written by your technical staff earn attention from engineers and procurement teams. Thin generic posts do not.

Is Google Ads worth it for a niche manufacturer?

Often, if the terms are specific and the budget is controlled. Specific search terms indicate intent and can be inexpensive. Watch the search terms report closely, as small markets can show few impressions. Start with exact and phrase matches on part and process terms, add negative keywords weekly, and judge the campaign on qualified quotes rather than clicks. If a term never serves, widen gradually instead of switching to broad match on day one.

How do I get fewer unqualified enquiries?

State minimum quantities, certifications, lead times and regions on the landing page, and ask qualifying fields in the form. Buyers who do not fit then select themselves out before contacting you.

Are industrial buyers using AI tools to find suppliers?

Some are. Whether or not they are, clear, crawlable specification pages help your content to be found and cited by search engines and AI tools.

Sources

  1. Digital Commerce 360: Industrial B2B buyers shift to digital, 65% now order online (2025)
  2. LinkedIn B2B Institute: The 95-5 Rule
  3. 6sense: The B2B Buyer Experience Report 2025
  4. Ministry of Trade and Industry: Singapore's GDP grew by 5.7 per cent in Q4 2025

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